Terms of Service

1. Service Overview

GOL Productions provides Triage-as-a-Service (TaaS) and Autonomous SRE solutions. Our platform monitors, diagnoses, and autonomously stabilizes software infrastructure through our Level 4 Triage Engine.

2. Pricing & Wallet System

3. Autonomous Operations & ACL-Compliant Liability

You acknowledge that the Autonomous Triage Engine interacts directly with your codebase and production cluster. To the maximum extent permitted by the Australian Consumer Law (ACL), our liability for any safety defects or performance failures in the generated code is limited to either resupplying the service or a credit to your API key balance. The final responsibility for production stability rests with the client.

4. Intellectual Property & AI Copyright Disclosure

All patches, fixes, and architectural optimizations generated by the Engine are assigned to you as a "work-for-hire" equivalent upon generation. However, you acknowledge that under current Australian law, fully AI-generated code may have limited copyright protections without demonstrable human authorship. We maintain only the underlying Engine logic and patterns used to generate such fixes.

5. Zero-Retention Commitment

We do not store client code. All analysis runs in volatile memory. We do not use client source code to train models for competitors. Each engagement is an isolated, immutable environment.

6. Refund Policy (ACL)

Pre-Paid Credits: Except as required by law (including the Australian Consumer Law), all API key top-ups are strictly non-refundable due to the immediate computing costs and LLM logic provisioning required for each rescue. Unused credits remain on your API key indefinitely and do not expire.

Disputes: If you believe a rescue was not executed correctly, contact dev@golproductions.com. At our discretion, we may issue a credit to the disputed key.

7. Warranty Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. To the maximum extent permitted by law (subject to Australian Consumer Law guarantees that cannot be excluded), GOL Productions expressly disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Engine will detect all bugs, that generated patches will be error-free, or that the service will be uninterrupted.

8. Limitation of Liability

To the maximum extent permitted by applicable law (including the ACL), in no event shall GOL Productions, its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, revenue, business opportunities, or goodwill, arising out of or in connection with the use or inability to use the service, even if we have been advised of the possibility of such damages.

Our total aggregate liability for all claims arising out of or relating to these Terms or the Service shall not exceed the total amount paid by you to GOL Productions during the twelve (12) months immediately preceding the event giving rise to the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless GOL Productions and its officers, directors, employees, contractors, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including intellectual property or privacy rights; or (d) any claim that code submitted by you caused damage to a third party.

10. Acceptable Use Policy

You agree not to use GOL Productions for any unlawful, malicious, or abusive purpose. The following are strictly prohibited:

• Submitting malicious code designed to exploit, attack, or compromise the Engine or its infrastructure.
• Sharing, reselling, or redistributing API keys or account credentials to unauthorized third parties.
• Attempting to reverse-engineer, decompile, or extract the proprietary logic of the Triage Engine.
• Using the Service to generate patches for illegal, harmful, or unethical software.
• Exceeding rate limits through automated circumvention tools or scripts.

Zero Abuse Tolerance: Violation of this policy will result in immediate account termination without refund.

11. Account Termination

We reserve the right to suspend or terminate your account and access to the Service at our sole discretion, without prior notice, for conduct that we determine violates these Terms, is harmful to other users, to us, or to third parties, or for any other reason. Upon termination, your right to use the Service ceases immediately. All provisions of these Terms that by their nature should survive termination shall survive, including ownership, warranty disclaimers, indemnity, and limitations of liability.

12. Force Majeure

GOL Productions shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemic, war, terrorism, civil unrest, government actions, power failures, internet or telecommunications failures, DDoS attacks, or failures of third-party cloud infrastructure providers (including Cloudflare, Stripe, GitHub, Anthropic, and Google APIs).

13. Age Restriction

The Service is intended for use by individuals who are at least 18 years of age and have the legal capacity to enter into binding agreements. By using GOL Productions, you represent and warrant that you meet this requirement.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email to the address associated with your account. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

15. Governing Law

These terms are governed by the laws of Australia. Disputes are subject to the exclusive jurisdiction of the courts in Australia. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) or any other applicable law that cannot be excluded, restricted, or modified by agreement.